Returns

Use the Returns tab to set up return shipment options. Use it to:

Specify the Return Type: standard, email, attempt, etc.
Select an option allowing for processing return with shipment.
Select a special service for your return shipment.
Provide detailed pickup instructions.
Select a Custom Return Reason or provide a free-form text Custom Return Description.

When enabled, the Associate With Return checkbox sets an international shipment customs options to show the shipment is a replacement for a returned item. Populate the Associated Tracking Number and Associated Shipment Ship Date fields to link the return shipment to the original transaction. Note that this option is only supported by FedEx.

Article last edited 4 February 2021